Moving, cancelling and refunding a booking

Open the booking from the calendar or the booking list. All actions are on the booking page.

Move to another time

1. 1Choose the new day and time or number of days.
2. 2If needed, tick Ignore limits.
3. 3Press Move. Bookora checks that the new time is free and sends the customer an updated confirmation.

Cancel the booking

• Write a reason. It is shown to the customer in the cancellation email.
• Refund automatically returns the amount paid online to the customer's payment method in the same payment service.
• Notify the customer sends a cancellation email.

If the booking was paid with a pass, the hours or visits used are returned to the pass automatically.

Mark as paid

A booking paid on site can be marked as paid by cash, card or invoice.

Booking paid late

If a customer pays only after the payment hold has expired and the time has been booked by someone else, the booking page shows a notice. Refund the payment or agree a new time with the customer.