Terms of service

The service

Bookora is a booking system provided by VMH Group Oy (Pirkkala, Finland). These terms apply to the use of the service by businesses acting as venues and by customers making bookings.

Bookings

The booking agreement is made between the customer and the venue. The venue is responsible for the service it offers, its prices, booking terms and cancellation policy. Bookora handles bookings and payments but is not a party to the booking agreement.

Online payments are processed by the payment service chosen by the venue (Paytrail Oyj, Stripe or Vipps MobilePay) directly to the venue's account.

Obligations of the venue

The venue is responsible for ensuring that the information, prices and terms it provides are correct and lawful, and that it processes its customers' personal data in accordance with data protection law.

The service may not be used for unlawful purposes or in a way that disrupts the service or other users.

Subscription and payments

A venue's subscription starts with a free trial. After the trial the service is charged according to the price list of the chosen plan. The subscription is paid in advance for one month or one year at a time and is not refunded for unused time.

If the subscription is not paid, new bookings are paused 7 days after the period ends. Existing bookings and data are kept.

Availability and liability

We aim to keep the service available without interruption and back up data daily. We are not liable for indirect damages such as lost sales. Our liability is limited to an amount equal to three months of subscription fees.

Data ownership and termination

The venue's data belongs to the venue. Bookings can be exported as a CSV file at any time. After the subscription ends, the data is deleted within 12 months unless the law requires longer retention.

Changes and contact

Voimme muuttaa ehtoja ilmoittamalla siitä vähintään 30 päivää etukäteen. Sovellamme Suomen lakia. Yhteystiedot: tuki@bookora.fi.