Cancelling a booking and your account

1. 1Open the link in the confirmation email to go to the booking page.
2. 2Choose Cancel booking, write a reason if you like, and confirm.

If you cancel within the free cancellation period, the amount paid online is refunded automatically to the same payment method, and hours or visits paid with a pass return to the pass. After that, agree any changes directly with the venue.

Your account

Create an account with the same email to see all your bookings and pass balances on My account, also across different venues.