Payment methods, payment hold and cancellation terms
Paying online or on site, the payment hold and the free cancellation period.
Booking policies are set under Settings → Booking policies.
Payment
- Pay online when booking: the booking is confirmed only once the payment succeeds.
- Customer chooses: online or on site.
- Payment on site: the booking is confirmed immediately without payment.
Payment hold
When the customer goes to pay, the time is held for them for the set time (5–60 minutes, 15 by default). Nobody else can book the same time meanwhile. If the payment isn't completed, the hold is released automatically.
Free cancellation
Free cancellation until (h before) sets how long before the start the customer can cancel themselves. The amount paid online is then refunded automatically. After that, the customer is asked to contact you.
Booking terms
Write your own terms in Your own booking terms. The customer accepts them when booking, and they are shown behind the Booking terms link on the booking page.
Didn't find an answer? Write to us at tuki@bookora.fi and we'll help. We usually reply the same working day.