Messages sent to customers
Confirmation, reminder, door code, cancellation and notifications to the venue.
Bookora sends messages by email in the language the customer chose. Text messages aren't used, so messages never cost extra.
- Confirmation right after booking, with a calendar file, the booking details and a link to the booking page.
- Reminder before the booking according to the Reminder email (h before, 0 = off) setting. 0 turns reminders off.
- Door code according to the Door code shown (h before) setting, if the item has a door code.
- Cancellation when a booking is cancelled.
- Notification to the venue of every new booking, sent to the address in the settings.
Messages are sent in the venue's name, and replies go to the venue's customer service email.
💡 If a customer can't find the confirmation, resend it with Resend confirmation on the booking page and ask them to check their spam folder.
Didn't find an answer? Write to us at tuki@bookora.fi and we'll help. We usually reply the same working day.