Memberships and recurring billing

A membership is a pass type that renews automatically. In the pass type, open Membership and access and select Membership. The period is the pass type's validity (for example 30 days), and the price is charged to the customer's saved card when the period changes.

• Joining fee is added to the first payment.
• Minimum term (months): the membership ends at the end of the term at the earliest, even if the customer cancels earlier.
• Notice period (days): a cancelled membership ends at the end of the period during which the notice period is fulfilled.
• Freeze: the customer can freeze the membership on the pass page for up to the set number of days per calendar year. The period end and next charge move by the length of the freeze.
• Access: the customer gets a personal access code that is sent to the locks, and can open the door with their phone on the pass page.

Billing

Recurring billing works with Paytrail and Stripe. The card is saved with the customer's consent at the first payment. Bookora charges the next period one day before the current one ends. If the charge fails, the customer gets an email link to update the card, and the charge is retried. If payment does not succeed, the membership ends at the end of the period, with no free time. With Vipps MobilePay the customer buys one period at a time and gets a reminder before it ends.

Pass page

Every pass has its own page, linked in the pass email. There the customer sees the balance, validity and access code, can open the door, freeze or cancel the membership and change the payment card. On the admin pass page you can charge the renewal now, stop renewal, cancel, freeze and change the access code.